"Bill was always pleasant, trying to explain things to me, he was very good and patient, I didn’t always understand what he was trying to say, and he explained it again and he was good at it. He did not hang up Until I understood details. He made me feel very important, and always available when I needed him. I’m very pleased with the service and friendliness of Bill . He was great. Don’t ever hesitate to have Bill serve your interest. Thank you Bill"